Refund policy
Return and Refund Policy
Last Updated: August 11, 2025
At Cerbulle, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
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Items must be unused, unopened, and returned within 30 days of delivery for a refund or exchange.
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Products must include all original packaging, accessories, and documentation.
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Contact us at ralinetteoservi@proton.me or +1 724-272-6242 to request a Return Authorization Number (RAN). Returns without a RAN will not be accepted.
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Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds
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Refunds are processed within 5–7 business days after receiving and inspecting the returned item.
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Refunds will be issued to the original payment method.
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Shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
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If your item arrives damaged or defective, contact us immediately for a replacement or refund at no extra cost.
Non-Returnable Items
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Opened or used consumable products.
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Custom or personalized items.
Contact
📧 ralinetteoservi@proton.me
📞 +1 724-272-6242
📍 715 N Gross St, Conway, Pennsylvania 15027, United States